Shipping & Payment Info

Shipping Time: 3-14 days

Shipping address

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Merchandise partners may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

Shipping time and cost

1) After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.

2) The warehouse may take 1-3 days to process your order. You will receive a message once your order has been shipped.

3) You'll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time.

4) In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Issues regarding delivery

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 7 days of the order date.

*DISCLAIMER*

Once packages are shipped, they are out of our hands and control. We are not responsible for packages that are lost, stolen or delivered to the wrong address, however, all packages we ship are insured for 100% of the cost and if need be can be replaced once the shipping entity has been contacted. Thank You!

Additional Disclaimer: Due to the nature of our products, we do not Issue Refunds. If you place an order and message us that you accidentally placed an order and we have already paid for shipping and packed your package, we will not be able to issue a refund as we process orders same day so that we can get your products as quickly as possible! However if you products arrives broken, please contact Us immediately with pictures at treasureboxsurprise@gmail.com! Thank You